Warranty
All products sold in the online store www.bm.lv (bm.market) are covered by a two-year statutory liability for lack of conformity (PTAL Articles 27–30). This means the seller is responsible for the product’s conformity with the contract for 2 years. If the manufacturer or seller provides a commercial warranty, it does not limit the consumer’s statutory rights.
For legal entities and self-employed persons, the commercial warranty is 1 year, and the 14-day right of withdrawal does not apply to them!
According to PTAL Article 28(6), if the product’s non-conformity is minor and does not significantly affect the buyer’s ability to use the product, the buyer may not demand contract termination and a full refund. Non-conformity is considered minor if it does not materially reduce the quality of the product’s core functions or its usability and can be remedied without visually noticeable changes to the product’s appearance.
When submitting a claim about non-conformity to the online store www.bm.lv, the buyer must present proof of purchase (receipt, invoice, or leasing agreement) and deliver the product in full set to the online store www.bm.lv or an authorized service center.
Data security. Before handing over computer equipment or mobile devices, the buyer must create a backup of data, as data may be irreversibly deleted during warranty repair. The online store www.bm.lv or the authorized service center is not responsible for data retention.
Maintenance and cleaning. Cleaning of product mechanisms (including descaling, removal of dust/soot) is not included in the free warranty repair. Such services are provided for a separate fee unless a manufacturing non-conformity is established.
Consumable parts. Batteries, accumulators, cables, dust collectors/filters, brushes, bulbs, fuses, and other consumable parts are subject to limited liability: natural wear and capacity reduction are not considered non-conformities if they comply with the manufacturer’s specifications and expected service life. In case of a factory defect, claims are handled under the general procedure.
If product quality does not conform to the contract, within two years from receipt the buyer is entitled under PTAL Article 28(1) to request that www.bm.lv:
- remedies the non-conformity (repair);
- replaces the product with one that conforms (replacement);
- appropriately reduces the price;
- terminates the contract and refunds the purchase price.
Order of remedies and proportionality. The buyer is first entitled to free repair or replacement, unless this is impossible or disproportionate. Under PTAL Article 28(3), repair/replacement is disproportionate if it imposes costs on the seller that are not proportionate to another remedy, considering: (1) the value of the product without non-conformity, (2) the significance of the non-conformity, (3) whether the alternative would not cause significant inconvenience to the consumer.
Exclusions. Warranty (statutory liability) does not apply if:
– the product has mechanical damage caused by the buyer or third parties;
– the serial number is damaged, the manufacturer’s seal is broken, there is unauthorized tampering, or self-repair attempts;
– damage is due to natural disasters/external factors (liquids, insects, corrosion, fire, lightning, floods, etc.);
– damage is caused by unstable/faulty power supply, unsuitable cables/accessories, or incorrect installation;
– damage results from improper use, storage, or transport (contrary to the instructions);
– the product was used for professional/commercial purposes if intended for household use;
– pirated or unsuitable software/drivers were used;
– non-standard power supplies, accessories, or spare parts (cartridges, toners, etc.) were used and caused the damage;
– damage is due to poor-quality water/chemical effects.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.
The withdrawal period ends 14 days after the day on which you or a third party indicated by you, other than the carrier, has taken possession of the goods.
To exercise the right of withdrawal, you must inform us — SIA “TehEksperts”, registered address Krasta iela 89, Rīga, LV-1019, phone: 27725222, e-mail: info@bm.lv — of your decision to withdraw (by sending the withdrawal form or a free-form notice).
Effects of withdrawal:
If you withdraw from this contract, we will refund the purchase amount no later than 14 days from the day we receive your withdrawal notice. Additional costs for a delivery method chosen by you that is more expensive (e.g., express, time-specific delivery) are not refunded.
You must return the goods to the bm.market store at Krasta iela 89, Rīga, without undue delay and in any event no later than 14 days from the day you informed us of your decision to withdraw. Please note that SIA “TehEksperts” has the right, upon receipt of items sent by express post/courier, to record possible visual damage and the contents of the set. If, upon receipt at our warehouse, damage or discrepancies in condition/completeness are established, you will be informed and sent a copy of the inspection report. We recommend returning items in person at Krasta iela 89. If you request a courier return, the courier is arranged by bm.market; the cost will be deducted from the refund (amount depends on your location within Latvia).
You bear the direct costs of returning the goods unless we have previously agreed in writing to cover them.
You are responsible for any reduction in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. The reduction in value is duly documented by an inspection report and photo/video evidence.
During the withdrawal period, you may use the product only to the extent necessary for testing (as in a store): view it, check dimensions, but do not perform manipulations (including removing protective films, activating software, etc.).
You are responsible for maintaining the product’s quality and safety during the withdrawal period.
Except for the cases specified in paragraph 12 of these terms and conditions, you may exercise your right of withdrawal and unilaterally withdraw from the contract within 14 days, covering:
- Costs for delivery other than the standard delivery method offered by SIA “TehEksperts” (the difference is not refunded);
- Direct costs of returning the goods (except for cases where SIA “TehEksperts” has agreed to cover these costs or has not informed the consumer that they must be covered);
- Decrease in value if the goods are used for a purpose other than to determine the nature, properties and operation of the goods. (You are not liable for the decrease in value if SIA “TehEksperts” has not informed you about the right of withdrawal in accordance with the procedure provided for in regulatory enactments.)
Examples of depreciation (indicative):
– Significantly damaged packaging (torn/soaked)
– Missing accessories/documentation
– Light signs of use (removed films, micro-scratches)
– Visible signs of use (scratches, stains)
– Irreversibly personalized/activated (software/licenses)
– Hygiene products after opening the package (MK No. 255 22.5.) (non-returnable)
– Unhygienic product, but actually used unhygienic (e.g. filter with visible dust/moisture)
– Damage due to consumer actions (breakages, cracks, traces of liquids)
The consumer may not exercise the right of withdrawal:
12. In the cases provided for in Cabinet Regulation No. 255 of 20 May 2014 “Regulations on distance contracts”, including where:
· the price depends on financial market fluctuations beyond the seller’s control during the withdrawal period;
· the goods are made to the consumer’s specifications or are clearly personalized;
· the goods are liable to deteriorate or expire rapidly;
· after delivery, the goods by their nature irreversibly mix with other items;
· the packaging is opened for goods which, for health or hygiene reasons, cannot be returned.
The bm.market online store does not store copies of purchase contracts.
To correct input errors made during ordering, please contact us by phone (27725222) or e-mail: info@bm.lv.
You can complete the purchase application in Latvian.
Product images on bm.market may slightly differ from the actual product. To clarify characteristics or avoid misunderstandings, please contact us at info@bm.lv or +371 27725222.
SIA “TehEksperts” informs that, if a loss of value of the returned goods is found, a reduction may be applied and/or a claim filed for damages caused by the consumer’s actions.
Please submit complaints about product availability or quality by e-mail to info@bm.lv or in writing to: Rīga, Krasta iela 89, LV-1019. Complaints are reviewed within 14 days of receipt; a reply will be sent to the contact address provided.